Indoor VS. Outdoor
Outdoor signs have a clear coating and therefor will have visible seal marks when the neon is turned off. This is not easily visible when the neon is turned on. We do recommend choosing an indoor neon unless the neon will be exposed to the elements. An indoor neon is perfectly fine to use outdoors, however, it is not water-tight and cannot be exposed to wet weather.
Installation and hanging
The neon tube and backing acrylic we use is surprisingly lightweight and on average weighs 2-6kg. Unless requested otherwise all neons come with pre-drilled holes in the acrylic backing for easy hanging. Hang your neon with hooks; heavy duty fishing wire or heavy-duty removable hooks. You can also fix your neon directly to the wall. For permanently fixed neons we recommend getting a qualified electrician to install your neon and to best hide any cords.
How does my neon come? Our Neons plug directly into a standard Australian powerpoint.
They unfortunately do not come with a battery pack. If there is no powerpoint available we recommend using a generator and extension cord. Your custom neon will come with: 1 x clear cord around 2m long which is attached to the sign. 1 x transformer with a 1-2m cord which connects between the clear cord and powerpoint. All signs come with a 12v Australian standard plug. Your neon will be packaged and delivered safely in our custom Neon Jungle box.
Should I add a dimmer/remote?
Our Dimmer and Remotes are available for an additional $30. The remote offers a range of brightness settings, ON & OFF option, and Party Modes (i.e. makes the sign flash, flicker, and pulse). We do recommend the dimmer & remote as it allows you to dim the neon brightness which can help with exposure when taking photos in front of your neon or having the neon as a feature for a photo shoot or wedding.
Acrylic backing options
For all script/handwritten fonts we will use ‘cut around’ as the automatic choice. Please select ‘cut to the letter’ if you would like less clear backing. We do only recommend this option on signs 1m or smaller as larger signs could become very fragile. For our bold font we will use rectangle acrylic. Our standard backing option is clear. If you have a preference for a different backing colour please contact us prior to completing your online order to ensure we can accommodate your needs.
One year warranty
We offer a full one year warranty against any shipping damages as well as manufacturing defects. For shipping damages we do require photo proof of the damaged box. Without this we are unable to accept the damages. If your sign has not come as you requested or is damaged or not working correctly, then we will replace your sign as quickly as possible.